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Articles

Article I am behind a firewall and cannot access my control panel, is there any way around this?
For Cpanel on Linux, Yes, you can install cPanelProxy on your domain for access to cPanel and...
Views: 5
Article I keep seeing '302 Temorary Redirects' in my statistics, what is this?
The way cPanel sets up add-on and parked domains this because they both utilize their own...
Views: 4
Article What is the difference in a permanent vs. temporary redirection setup?
The only difference is that your client (IE, Firefox, Mozilla etc) will get a different response...
Views: 5
Article What PHP Functions are disabled on your servers?
All of our server have dl,passthru,proc_open,proc_close,shell_exec, and system functions...
Views: 5
Article A brief look into the Webmail
We provide you with the ability to not just have an email address, but we also provide three...
Views: 79
Article Any Username And Password Error
The main cause for this is trying to access the e-mail account with the wrong user / password....
Views: 67
Article Are backups scheduled?
Yes. Backups are continuously scheduled for daily, weekly, and monthly. You may request these...
Views: 73
Article Authentication example
There is a common misconception that you are required to use .htaccess files in order to...
Views: 58
Article Can anyone else access my data?
Only if you give someone your password. Passwords are encrypted so you are the only one with...
Views: 58
Article Can I backup more than one PC?
Yes. We do not charge for the number of PCs you back up. You only pay for the storage they use....
Views: 72
Article Can I FTP to My Account if I Have Front Page?
Although we provide FTP access to FrontPage accounts, it is not to be used to upload your pages...
Views: 62
Article Can I get unlimited data transfer?
Yes. We do offer packages with unlimited data transfer on some high end package.
Views: 58
Article Can I have both an E-mail Forward and an Auto-Responder?
No.
Views: 63
Article Can I run PHP scripts in CGI mode?
Yes, in addition to the default mod_php processing unit we also have the php executable installed...
Views: 6
Article CGI example
You may wish to use a .htaccess file to permit the execution of CGI programs in a particular...
Views: 58
Article Checking Disk Space and Bandwidth
To check disk space and bandwidth usage, login to cpanel and click the bandwidth button or disk...
Views: 55
Article cPanel Location
The location of cPanel is at http://www.yourdomain.com/cpanel or...
Views: 79
Article Cpanel Video Tutorial
Can not figure out how to do something in Cpanel? -First login with the username and...
Views: 54
Article Create MySQL Database Index to increase website performace
Create Index Statement Note: This method is useful for busy database-driven site or website...
Views: 80
Article Creating a MySQL Database
CASE: If you are uploading/installing your dynamic script manually other than using the...
Views: 60
Article Directories Cannot be Viewed In Browser
If you are attempting to have a directory list viewable in a browser and it will not view...
Views: 71
Article Do you support IMAP?
IMAP stands for Internet Message Access Protocol. IMAP is a method of accessing electronic...
Views: 268
Article Does your company have any limit about CGI script use?
We do not have limits of use on cgi scripts outside the use of malicious or harmful / damaging...
Views: 106
Article How do I access Webmail?
The location of webmail is at https://www.yourdomain.com/webmail/ Replace yourdomain.com with...
Views: 68
Article How To Enable Directory Index List
By default to any Linux hosting we will disable Directory Index Listing due to security reason...
Views: 6
Article How to FTP using secure SFTP using FileZilla
  What is SFTP ?SFTP, or secure FTP, is a program that uses SSH to transfer files. Unlike...
Views: 5
Article How to Get Listed in Google, Yahoo and MSN
  Getting listed in Google and the other popular search engines is one of the most...
Views: 7
Article How To Increase Upload Limit ?
What is .htaccess?The .htaccess file can be placed in one or more of your /home/user/public_html...
Views: 6
Article How To Turn On PHP Globals ?
What is .htaccess?The .htaccess file can be placed in one or more of your /home/user/public_html...
Views: 6
Article my Front Page enabled Site?
Although we provide FTP access to FrontPage accounts, it is not to be used to upload your pages...
Views: 58
Article My log files did not rotate this month!
The most common reason for logs not being correctly rotated is that there is not sufficient...
Views: 4
Article My site does not appear in the browser
This probably one of the most frequent support questions. Please make sure:1. If your domain is a...
Views: 6
Article My site is down! Help!
Before submitting a trouble ticket, if you can't reach your website, please:1) Check...
Views: 6
Article Server Login Quick Guide
Linux Shared Hosting:Control Panel...
Views: 75
Article Server PATH
Server Path: sendmail: /usr/bin/sendmail imagemagick: /usr/bin/convert jpegtran:...
Views: 75
Article Thumbnails Picture not appearing in Gallery 2 script
If this occured in your case, please go to admin page and then click plugins link. In the...
Views: 60
Article Using PHP5 instead of PHP4
All of our servers support both php4 & php5. PHP4 runs automatically as default in your...
Views: 71
Article What file extension must php files have?
PHP files must have the .php extension in order to be recognized as PHP files by the server....
Views: 4
Article What version of PHP do your servers use?
  We use PHP 5 We upgrade to the latest version of PHP regularly to ensure hassle-free...
Views: 5


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