The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
 Do you perform backup for Windows / Linux shared hosting ?Yes. There is a mirror backup on the active hard drive and there is a third backup : daily... Views: 5 |
| How can i backup my website and Ms SQL database ? You may download all your website via ftp to your local PC. To access the MS SQL server, we... Views: 5 |
| How can i test the speed before i make purchase ? Please visit our website to test the speed at our download test page.... Views: 6 |
| How can I track hits and other performance ? You may have your web statistics page at your control panel - site reports which is generated... Views: 6 |
| How do I switch my website from Windows hosting to Linux hosting? If you want to switch, do tell us when as once we switch your website will be empty. You... Views: 4 |
| How do I upgrade my hosting plan ? Please email to our billing department (billing@rocksoft.com.my). Your hosting plan can be... Views: 3 |
| I cannot upload to my website www.mydomain.com and how can I clean my logs ? Your disk space had over the limit. You need to upgrade your storage. However you can... Views: 6 |
| I need my Logs You may log into your ftp server and download the log files at LOG folder. Views: 5 |
| We found that most of the disk space had been used for the logfile. Please be informed that these log files is used for the site reports. However, you can... Views: 5 |
| What is Share Point Hosting? A SharePoint site is a Web site that provides a central storage and collaboration space... Views: 6 |
| What is Web Hosting? A service that allows you to upload and store a site's HTML documents and related files on a Web... Views: 3 |
| Where is perl located in Linux ? /usr/bin/perl , Add #!/usr/bin/perl -w: in your perl scripts header. Views: 3 |
| Why is my site suspended ? Your site may be suspended due to our SLA violation. Another possible reason is that your... Views: 5 |