Portal Home > Knowledgebase > Support Knowledgebase

Categories

backup & restore 1

Support Guide for RockSoft Clients

cgi 17

CGI- Common Gateway Interface

Dedicated Server & VPS 17

Support Guide for RockSoft Clients

Domain Management 53

Support Guide for Rocksoft Clients

File Transfer Protocol (FTP) 47

Support Guide for RockSoft Clients

Front Page Extensions 12

Support Guide for RockSoft Clients

Linux CPanel Hosting 77

Support Guide for RockSoft Clients

Mail Description 7

Support Guide for Rocksoft Clients

MySQL 25

Support Guide for RockSoft Clients

RVSite Builder 1

RVSite Builder Video Tutorial

Standard Error Message Code 26

Support Guide for RockSoft Clients

Start Up Guide 39

Start Up Guide for RockSoft Clients

Windows Server 2003 Plesk Hosting 67

Support Guide for RockSoft Clients

Windows Server 2008 Plesk Hosting 51

Support Guide for RockSoft Clients

Articles

 Can I upgrade my plan to a higher plan any time? Is there any extra setup fee?

Yes. You may upgrade to a higher level of plan any time by contacting one of our customer service representative.There is no extra hidden charges or setup fee involved. You only have to pay the...

 Do you offer 24hr 7day a week support?

Our support ticket system is updated every 5 minutes, around the clock throughout the year. We aim to respond to all clients within 2hrs, however as many clients have found we often respond within...

 How do I contact support?

The best way to contact support is to raise a ticket by visiting our helpdesk. Send ticket to support@rocksoft.com.my

 How to change DNS on my computer

Open the Control Panel   Open up Network and Internet and go to the Network and Sharing Center.         Click on Change adapter settings on the left hand panel.   This will bring...

 Is technical support free?

Technical support is available free to all clients. If you are having a problem with your account we will troubleshoot it for you and if necessary correct the problem. This does not include help...

 Shared Web Hosting

A shared web hosting service or virtual hosting service or derive host refers to a web hosting service where many websites reside on one web server connected to the Internet. Each site "sits" on...

 What control panel do you offer?

Yes, we do offer a control panel for your account that is called cPanel. The cPanel is a very user-friendly tool with plenty of features. With its help you could create email...

 What happens in an emergency?

In the event of an emergency you can rest assure that we already working on a resolution to the problem. Our servers are continually monitored by the data-center and by a third-party monitoring...